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November 17, 2017

Holiday Processing Dates and Cybersecurity Tips

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As part of the ACH support given to Business customers, twice a year The First provides information about security, ACH Rule changes, and an update on holiday processing times. We want to remind you that processing time cut-off is at 4:30 p.m. for ACH files and 3:00 p.m. for wire transfers on normal business days.  Processing times are automated and cannot be manually altered.  Any files submitted after the cut-off will be processed on the next business day.

If you have any questions or problems please contact ACHSupport@fnbhutch.bank or call 620.694.7001.

Processing Dates and Times

Below is the holiday schedule for ACH processing for the rest of this year and all of 2018. ACH files will not be processed on:

2017

Thanksgiving Day, November 23rd
Christmas Day, December 25th

2018

New Year’s Day, January 1st
Martin Luther King Jr. Day, January 15th
Presidents Day, February 19th
Memorial Day, May 28th
Independence Day, July 4th
Labor Day, September 3rd
Columbus Day, October 8th
Veteran’s Day, November 12th
Thanksgiving Day, November 22nd
Christmas Day, December 25th

 

10 Cybersecurity Tips for Small Businesses

Broadband and information technology are powerful tools for small businesses to reach new markets and increase sales and productivity. However, cybersecurity threats are real and businesses must implement the best tools and tactics to protect themselves, their customers and their data. Visit https://www.fcc.gov/cyberplanner to create a free customized Cybersecurity Planning guide and visit http://www.dhs.gov/stopthinkconnect to download resources on cybersecurity awareness for your business. Here are ten key cybersecurity tips to protect your small business:

1. Train employees in security principles. Establish basic security practices and policies for employees, such as requiring strong passwords and establishing appropriate Internet use guidelines that detail penalties for violating company cybersecurity policies. Establish rules of behavior describing how to handle and protect customer information and other vital data.  

2. Protect information. Protect computers and networks from cyber-attacks. Keep clean machines: having the latest security software, web browser and operating system are the best defenses against viruses, malware and other online threats. Set antivirus software to run a scan after each update. Install other key software updates as soon as they are available.

3. Provide firewall security. Provide firewalls for your Internet connection. A firewall is a set of related programs that prevent outsiders from accessing data on a private network. Make sure the operating system’s firewall is enabled or install free firewall software available online. If employees work from home, ensure that their home system(s) are protected by a firewall.

4. Create a mobile device action plan. Mobile devices can create significant security and management challenges, especially if they hold confidential information or can access the corporate network. Require users to password protect their devices, encrypt their data and install security apps to prevent criminals from stealing information while the phone is on public networks. Be sure to set reporting procedures for lost or stolen equipment.

5. Make backup copies. Make backups of important business data and information. Regularly backup the data on all computers. Critical data includes word processing documents, electronic spreadsheets, databases, financial files, human resource files and accounts receivable/payable files. Backup data automatically if possible, or at least weekly and store the copies either offsite or in the cloud.

6. Control physical access. Control access to your computers and create user accounts for each employee. Prevent access or use of business computers by unauthorized individuals. Laptops can be particularly easy targets for theft or can be lost, so lock them up when unattended. Make sure a separate user account is created for each employee and require strong passwords. Administrative privileges should only be given to trusted IT staff and key personnel.

7. Secure your Wi-Fi networks. If you have a Wi-Fi network for your workplace, make sure it is secure, encrypted and hidden. To hide your Wi-Fi network, set up your wireless access point or router so it does not broadcast the network name, known as the Service Set Identifier (SSID). Password protect access to the router.

8. Employ best practices. Employ best practices on payment cards. Work with financial institutions or processors to ensure the most trusted and validated tools and anti-fraud services are being used. You may also have additional security obligations pursuant to agreements with your financial institution or processor. Isolate payment systems from other less secure programs and don’t use the same computer to process payments and surf the Internet.

9. Limit employee access. Limit employee access to data and information, and limit authority to install software. Do not provide any one employee with access to all data systems. Employees should only be given access to the specific data systems that they need for their jobs, and should not be able to install any software without permission.

10. Passwords and authentication. Require employees to use unique passwords and change passwords every three months. Consider implementing multifactor authentication that requires additional information beyond a password to gain entry. Check with your vendors that handle sensitive data, especially financial institutions, to see if they offer multifactor authentication for your account.

Source: Federal Communications Commission

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July 20, 2017

ACH Coordinator Transition

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Dear ACH Customer,

Starting today, Dylan Miller has assumed the role of ACH Coordinator at The First.  Anthony Miller currently is still employed with The First, but in mid-August will be moving to Lawrence to pursue a degree at the University of Kansas. We wish him well in this new endeavor.

Dylan joined The First in 2015 and prior to relocating to the ACH department, worked as both a teller and a customer service representative. Anthony and Dylan have been transitioning for several weeks.

If you have ACH questions please call either 620.663.1521 or 800.310.1521 or email ACHSupport@fnbhutch.bank and Dylan or one of The First’s other ACH support team members will be happy to assist you.  

 

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June 12, 2017

Business ACH Update

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Dear Originator,

We would like to inform you of several ACH Processing changes that may affect you. First, there are some rule changes happening in 2017 for ACH originators, and action may be required from you. Second, there has been a change in processing times at First National Bank of Hutchinson to increase security and monitoring. 

Rules Changes 2017

Attached is a summary of the rule changes that will be effective in 2017. These rule changes include upcoming full implementation of Same Day ACH, requirements for Third Party Senders to register, and a clarification of the reinitiation rules for ACH debits.

Our bank is currently receiving Same Day ACH credits, and we will receive Same Day ACH debits as of September 15, 2017. These entries could be coming into your accounts throughout the day, and may affect your cash management. Please let us know if you have questions about that.

If you are originating files for a third party, please let us know by September 29, 2017. It is very important that we are aware of any third party originators as soon as possible.

Processing Times

You may have noticed that your ACH files are changing from “Authorized” to “Processed” sooner than before.  This is because we are implementing additional monitoring software that provides an extra layer of security for your originated files. In order to accommodate this new software, we recently began processing three times per day, instead of once at the end of the day. Files are now processed at 1 p.m., 3 p.m. and 4:30 p.m. daily.  

Files you upload are first in “authorized” status (waiting to be processed), and can be cancelled. If a file is processed, it can no longer be cancelled. The only way to correct the error is to send a reversal file.

This means that you will have less time to cancel a file before it is processed. We want you to be aware of the new processing schedule so you can avoid processing issues.

We also advise a dual approval system for sending ACH files, which requires two users to approve a file. This dual approval system is easy to implement and would protect against most instances of files being submitted in error, as well as providing extra security against fraud. If your organization would like to implement dual approval, please contact myself at Anthony.Miller@fnbhutch.bank or Dylan Miller at Dylan.Miller@fnbhutch.bank.  

Sincerely,

Anthony J. Miller
ACH Coordinator, Deposit Operations
fnbhutch.bank | 620.694.2217 | f. 620.694.2212

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The First will never ask for personal information via email. Prior to sending updates via email, we post the information here.

December 28, 2016

Business ACH Reversal Education

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Dear First National Bank Originator,

Have you ever needed to reverse an ACH file? Whether the answer is yes or no, I’m sure you might have questions on what to do. The attached document answers some common questions about reversals and the proper steps on how to send them.

If you ever find yourself in a situation which might call for a reversal, I recommend that you call me first (at the number below). That will help ensure that you are in full compliance with the ACH rules.

Throughout 2017 I will periodically send you important updates about processing ACH files and other helpful information. We wish you a happy and prosperous New Year!

Sincerely,

Anthony J. Miller
ACH Coordinator, Deposit Operations
fnbhutch.bank | 620.694.2217 | f. 620.694.2212

 

 

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December 5, 2016

Business Electronic Banking Upgrades

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If you bank via one of The First’s mobile Apps or use BillPay, by now you will have already experienced some of the improvements implemented in late summer.

The final phase of this upgrade will occur soon and will change the look and layout of your business Electronic Banking when you access via our website fnbhutch.bank. Your login credentials will not change. 

Following the upgrade, you will find the website view will appear and operate similarly to the mobile apps versions. This upgrade provides a more cohesive look and feel across all types of devices you may use to access Electronic Banking.

To prepare, The First recommends you take a few moments to visit the Electronic Banking Learning Center page found on fnbhutch.bank. There you will find a host of videos explaining the upgrade and an Electronic Banking Guide which provides screen shots and detailed information on the new format.

The First also recommends you verify that your desktop/laptop computer is updated with the latest operating system and browsers which will help you have a successful login and session experience. You can read more about the minimum recommended requirements on the Electronic Banking Learning Center page of fnbhutch.bank.

If you have any questions about this upgrade, please contact us at 620.663.1521 or 800.310.1521.

Myrna Baird
Vice President & eBranch Manager, Retail Banking
fnbhutch.bank | 620.663.1521 | 800.310.1521

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December 5, 2016

Business Customers Using ACH and Wire Transfers - Holiday Schedule Changes

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First National Bank of Hutchinson will be closed Monday, December 26, 2016 and Monday, January 2, 2017 in observance of Christmas and New Year’s Day.  These two days are Federal Holidays; therefore, no ACH or Wire processing will take place.

If you have ACH batches to be processed close to these dates, The First suggests uploading as follows:

Suggested Schedules

Christmas:
Upload: Thursday, December 22              Effective: Friday, December 23
Upload: Friday, December 23                   Effective: Tuesday, December 27

New Year’s
Upload: Thursday, December 29              Effective: Friday, December 30
Upload: Friday, December 30                   Effective: Tuesday, January 3

Please notify your recipients they will not see transactions posted in their accounts on the closed dates and the new posting dates you choose.

If you have any questions, I will be happy to visit with you directly. I can be reached at 800.310.1521 or 620.694.2217.

Sincerely, 
Anthony Miller
ACH Coordinator, Deposit Operations

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November 7, 2016

Date Changes Due to Veterans Day Holiday for ACH Processing

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Veterans Day, Friday, November 11 is a federal holiday and First National Bank of Hutchinson will be closed. Therefore it is not a processing day for any ACH transactions or wire transfers.

This means that ACH Transactions uploaded or authorized on Friday, November 11 will not be processed until the following Monday, November 14, and therefore cannot post to receiving accounts until Tuesday, November 15.

Any ACH transactions processed this week cannot be effective for Friday, November 11. If your normal pattern would be to send an ACH file to process on Thursday and be effective Friday, The First’s suggestion is to upload it on Wednesday to be effective Thursday. Alternatively, you can send your ACH file on Thursday, effective Monday, and of course The First recommends you warn your recipients that they will not see those ACH transactions in their accounts until Monday.

If you have any questions, I will be happy to visit with you directly. I can be reached at 800.310.1521 or 620.663.1521.

  

Anthony Miller

ACH Coordinator, Deposit Operations

fnbhutch.bank | 620.663.1521 | 800.310.1521

  

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October 17, 2016

Final Phasing of Electronic Banking Upgrades Begin

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In late August, The First announced a major upgrade to Electronic Banking services. If you bank via one of The First’s mobile Apps or use BillPay, by now you will have already experienced some of the improvements. 

The final phase of this upgrade will occur over the coming weeks and will change the look and layout of your Electronic Banking when you access via our website fnbhutch.bank. Your login credentials will not change.

Following the upgrade, you will find the website view will appear and operate similarly to the mobile apps versions. This upgrade provides a more cohesive look and feel across all types of devices you may use to access Electronic Banking. You will also enjoy streamlined functionality for several transaction processes.

To prepare, The First recommends you take a few moments to visit the Electronic Banking Learning Center page found on fnbhutch.bank. There you will find a host of videos explaining the upgrade as well as a Personal Electronic Banking Guide which provides screen shots and detailed information on the new format.

The First also recommends you verify that your desktop/laptop computer is updated with the latest operating system and browsers which will help you have a successful login and session experience. You can read more about the minimum recommended requirements on the Electronic Banking Learning Center page of fnbhutch.bank.

If you have any questions about this upgrade, please contact us at 620.663.1521 or 800.310.1521.
 

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August 18, 2016

System Upgrades will begin August 23

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On Tuesday, August 23 we will begin a multi-staged update to all Electronic Banking services.

This system upgrade will impact you. After all of the changes are completed, we think you are going to be pleased with the new look and operational features of the upgrade.

Key things to know about the upgrade:

All Electronic Banking will be unavailable Tuesday, August 23 until approximately 1 p.m.

You will be required to get a Secure Access Code the first time you log in once the system is back up.

If you use BillPay, you will see an updated layout, but your payees, scheduled payments and history will not change.

If you use our Mobile Banking app, you will be prompted to update it by downloading in the Apple Store or Google Market.

A new desktop look and feel is coming your way in a few weeks.

For all of the details, please visit our website at fnbhutch.bank and link from the announcement on the homepage.

We apologize for any inconvenience this may cause you and appreciate your understanding.  If you have questions, please contact us at 800.310.1521 or 620.663.1521.

Thank you for banking with The First.

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August 11, 2016

Business Customers Using ACH & Wire Transfers

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All of our Electronic Banking systems will be completely down the morning of Tuesday, August 23. We anticipate we will be operational again at approximately 1 p.m. the same day.

Although we do not anticipate any issues for the processing of ACH Batches, Wire Transfers and External Transfers that afternoon, as with all system upgrades there could be some unforeseen events that could result in these items not processing. 

To be on the safe side, we encourage you to consider not choosing August 23, as a processing day for any ACH Batches, Wire Transfers or External Transfers.  Please choose Monday, August 22  or Wednesday, August 24 instead.

When the system comes back up August 23, your log in credentials will remain the same and the “look and feel” of Electronic Banking on your desktop will be very much the same as it is today.

The change on August 23 is to complete the final phase of our .bank website upgrade so that the URL for our Electronic Banking items will be a .bank address. This means that your desktop computer’s browser and the mobile banking app will not recognize the new URL. This means all users will be required to use a Secure Access Code the first time you log in.  Once you receive the Secure Access Code, you will have a choice to register your browser. We recommend you do not register your browser and you get a Secure Access Code every time you log in. This quick extra step adds one more layer of security to your Electronic Banking.

In the coming months, we will be further upgrading your Electronic Banking with a new look and operation. We will be contacting you before this occurs.

Thank you for your understanding and we apologize if this short outage inconveniences you.  If you have additional questions, please do not hesitate to contact us at 800.310.1521 or 620.663.1521.

Myrna Baird
Vice President & eBranch Manager, Retail Banking
fnbhutch.bank | 620.663.1521 | 800.310.1521

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August 8, 2016

fnbhutch.mobi No Longer Available as of August 23

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This notice is to advise you that access to Online Banking va fnbhutch.mobi will no longer be availalbe as of August 23, 2016.

Our records indicate you have recently logged in to the fnbhutch.mobi site to access Online Banking.

We are upgrading our Electronic Banking to a more secure environment and as a result fnbhutch.mobi will be obsolete. After the upgrade, you can still access your accounts on your mobile devices. We recommend you download a free Apple or Android app. These apps will provide you the best banking experience from a mobile device. You can also access Electronic Banking on a mobile device via fnbhutch.bank.

We apologize for any inconvenience this may cause you and appreciate your understanding. If you questions, or want to learn more about our mobile apps, please contact us at 800.310.1521 or 620.663.1521.

Thank you for banking with The First.

Myrna Baird
Vice President & eBranch Manager, Retail Banking
fnbhutch.bank | 620.663.1521 | 800.310.1521

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April 26, 2016

fnbhutch.bank is here!

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Dear Online and/or Mobile Banking User:

On March 30 we sent you an email about our transition to fnbhutch.bank. We are pleased to inform you that Phase 2 of the transition is now complete!  If you access our website via fnbhutch.com, you will be redirected to fnbhutch.bank. You will need to change your bookmark to fnbhutch.bank so that you can access our site going forward. 

To date, the following has occurred:

  • Phase 1 – Employee emails were changed to first.last@fnbhutch.bank. Be sure to update your records.
  • Phase 2 – All pages of our website are now .bank.


The final phase of this transition has been postponed. Your access to Online/Mobile Banking will not change at this time. Watch for notifications about this and other exciting upgrades in the coming months.

Complete details about the transition to .bank are available on fnbhutch.bank!

Thank you for banking with The First!

Myrna Baird
Vice President & eBranch Manager, Retail Banking
fnbhutch.bank | 620.663.1521 | 800.310.1521

  

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March 30, 2016

Website & Online Enhancements - Is Your Browser Ready?

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Dear Online and/or Mobile Banking User:

You will be pleased to know we are enhancing the security of your online experience here at The First by being one of the first in the country to migrate to www.fnbhutch.bank. There are two things for you to check to prepare for this enhancement which will occur in mid-April:

1) Once we make the change in mid-April, older browser versions may not work properly for online banking and you may have a limited Online Banking experience. 

Having a current browser installed is a key and necessary component to keeping your Online Banking experience and financial information safe and secure. As online fraud continues to evolve, browsers have to become more secure with updated releases to help ensure your safety. No matter what browser you use, make sure you have the latest version installed.

Please check your computer to make sure your browser is current and updated so you don’t run into any issues. You may need to seek the advice of a trusted computer expert! 

2) Also, the first time you log in (after the change in mid-April) you will be prompted to receive a Secure Access Code via phone call or text message to register each computer and/or mobile device browsers with which you access online/mobile banking. We will post a notice so that you will know when this occurs.

To confirm we have your current contact information so that you can get a Secure Access Code, please call us during banking hours at 800.310.1521 or 620.663.1521.

We appreciate your business!

Thank you.

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December 22, 2014

First National Bank of Hutchinson Holiday Processing Hours - Second Notice

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Dear Business Online Banking User,

If your business plans to submit ACH Batches or Wires on Christmas Eve, please be aware Wednesday, December 24, 2014 there is an 11:30 am deadline to submit files for processing.  Any transactions submitted after this time will process on Friday, December 26, 2014.

Wednesday, December 31, 2014 processing deadline will be 4:30 pm as normal.

Thank you for your business!

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December 15, 2014

First National Bank of Hutchinson Holiday Processing Hours

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Dear Business Online Banking User,

If your business plans to submit ACH Batches or Wires on Christmas Eve, please be aware Wednesday, December 24, 2014 there is an 11:30 am deadline to submit files for processing.  Any transactions submitted after this time will process on Friday, December 26, 2014.

Wednesday, December 31, 2014 processing deadline will be 4:30 pm as normal.

Thank you for your business!

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October 17, 2014

Debit Card Users with Possible Fraud (if you did not receive a letter in the mail, this does not apply to you)

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Dear Debit Card User:

By now you should have received a letter regarding your debit card. We are sending this email as an additional notification. If you have questions please call us at 800.310.1521 or 620.663.1521 Monday - Friday, 8 - 5.

Letter:

New Debit Card Coming Soon!

First National Bank of Hutchinson received notification from VISA(R) that your debit card information may have been compromised.  

If we detect possible fraud on your card, we need to be able to contact you! If you have not already done so, please complete the enclosed form and return in the envelope provided.

For your safety and security, we have already ordered a replacement card and PIN for you. You will receive the new card in the mail in approximately 7 days. It is important you activate your new card as soon as possible. See below instructions.

You can continue to use your existing card until you receive your new one. Your purchase and ATM limits have not been changed.

Personal Identification Numbers:

A new PIN (Personal Identification Number) will arrive in a separate mailing from your card. After you receive your PIN, and prior to using for purchases, please activate your card using one of the methods detailed on the card carrier. Note: Your new card will not work for purchases until activated. Your existing card will be closed by November 3, 2014.

We apologize for the inconvenience. It is important to us to keep your banking transactions safe.

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September 26, 2014

Debit Card Users with Possible Fraud (if you did not receive a letter in the mail, this does not apply to you)

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Dear Debit Card User:

A letter was sent to you today (see below). We are sending this email as an additional notification. If you have questions please call us at 800.310.1521 or 620.663.1521 Monday - Friday, 8 - 5.

Letter:

New Debit Card Coming Soon!

First National Bank of Hutchinson received notification from VISA(R) that your debit card information may have been compromised. 

For your safety and security, we have already ordered a replacement card and PIN for you. You will receive the new card in the mail in approximately 7 days. It is important you activate your new card as soon as possible. See below instructions:

You can continue to use your existing card until you receive your new one. Your purchase and ATM limits have not been changed.

Personal Identification Numbers:

A new PIN (Personal Identification Number) will arrive in a separate mailing from your card. After you receive your PIN, and prior to using for purchases, please activate your card using one of the methods detailed on the card carrier. Note: Your new card will not work for purchases until activated. Your existing card will be closed by October 14, 2014.

We apologize for the inconvenience.  It is important to us to keep your banking transactions safe.

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September 11, 2014

Debit Card Users with Possible Fraud (if you did not receive a letter in the mail, this does not apply to you)

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Dear Debit Card User:

In our letter dated September 4 and email on September 5 we advised you a new debit card and PIN had been ordered for you. We indicated that your current debit card would be closed on Monday, September 15.

Due to a delay in producing your new card and PIN we will not be closing your card until Thursday, September 18. Your new card and PIN will arrive in separate mailings in a few days. Once received, please activate your new card and begin using immediately.

Please call us at 800.310.1521 or 620.663.1521, Monday - Friday 8 - 5, if you have any questions.

Sincerely,

First National Bank of Hutchinson

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September 5, 2014

Debit Card Users with Possible Fraud (if you did not receive a letter in the mail, this does not apply to you)

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Dear Debit Card User:

A letter was sent to you today. We are sending this email as an additional notification. If you have questions please call us at 800.310.1521 or 620.663.1521 Monday - Friday, 8 - 5.

 

Letter:

New Debit Card Coming Soon!

First National Bank of Hutchinson received notification from VISA(R) that your debit card information may have been compromised.  

As a precaution and for your safety and security, we have already ordered a replacement card and PIN (personal identification number) for you. You will receive the new card and PIN in the mail in approximately seven days.

The new PIN will arrive in a separate mailing from your card.

Once you have received the card and the PIN, please activate your new card as soon as possible. It will not work for purchases until you do so. Instructions on how to activate will be included with the card.

Your existing card is still active and you may continue to use it, unless we detect fraudulent transactions. It will be closed on September 15, 2014.

If you haven’t received your new card and PIN in seven days, please notify us.

We apologize for the inconvenience.  It is important to us to keep your banking transactions safe.

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January 23, 2013

From: First National Bank of Hutchinson
To: Online Banking and Bill Pay Customers

Subject: Personal Safety Tips to Start the New Year

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This communication is the final in a series of three containing practical hints and tips to keep your information secure.  To read the article, click here. You may also view this online by visiting www.fnbhutch.com, About Us, News & Events, eMail Archive or by logging into your Online Banking and going to your messages area.

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January 16, 2013

From: First National Bank of Hutchinson
To: Online Banking and Bill Pay Customers

Subject: Computer Tips to Start the New Year

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Computer Security
 
This communication is the second in a series of three containing practical hints and tips to keep your information secure.  To read the article, click here. You may also view this online by visiting www.fnbhutch.com, About Us, News & Events, eMail Archive or by logging into your Online Banking and going to your messages area.

Next: Personal Tips You Can Start Using Today!

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January 9, 2013

From: First National Bank of Hutchinson
To: Online Banking and Bill Pay Users

Subject: Online Banking Tips to Start the New Year

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Start the New Year off right by keeping your information secure!

Keeping your information and belongings secure is something we should always be mindful of year round, however, the New Year is the perfect time to make a resolution to be even more mindful of keeping your computer safe.
This email is the first in a series of 3 containing practical hints and tips to keep your information secure.  If you miss one of these, as with all emails we send, you can find a copy at www.fnbhutch.com, about us, news & events, email archive. 
Consider taking these steps to improve your security!

Online Banking

  • Change your Password periodically. Go in and do it right now! The more often you do this, the better.  Find the password change feature in Online Banking in the Security menu,
  • Make your password more complex by using an easy to remember phrase. The more characters and more complex the password is (i.e. letters, numbers and signs), the better. For example, make your password something like: In1982IwentonvacationtoDisneyWorld! Lots of characters … but easy to remember.
  • Consider changing your browser settings so that you must receive a Secure Access Code (SAC) each and every time you log into Online Banking. Yes, this adds an extra step…but SACs are only delivered to contact information you have supplied…making it less likely someone could access your account using your credentials.

 

Utilize paperless options

  • Reduce the number of paper statements you receive by managing your accounts online and register for eStatements.
  • Check your balances online to easily regularly monitor your account activity and more quickly detect any fraudulent transactions.

 

Use Mobile Banking for “on the go access” of your accounts

  • iPhone and Android App available
  • All other smartphones: fnbhutch.mobi
  • To use mobile banking, you must first enroll in mobile banking inside Online Banking.

 

Locked out of Online Banking?

  • Call our help desk at 620-620-663-1521 or 800-310-1521 during banking hours for assistance.

 

Next up: Computer security

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December 14, 2012

From: First National Bank of Hutchinson
To: Online Banking and Bill Pay Customers

Subject: 2012-2013 Holiday ACH, Wire and External Transfer deadline

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First National Bank of Hutchinson will close for business at noon on Monday, Dec 24, 2012.  If your business is sending Wires or ACH files this day, please have them submitted and approved by 11: 15 a.m. to assure they are processed.  No files will be processed after 11:15 a.m.

 

No files will be processed on Tuesday, Dec 25, 2012.

Our normal hours of business and file processing will resume on Wednesday, Dec 26, 2012.

Monday Dec 31, 2012 Normal banking hours

Tuesday, Jan 1, 2013, Bank closed, no files will be processed

Wednesday, Jan 2, 2013 Normal banking hours.

These dates and times also apply if your business conducts cash concentration External Transfers within online banking to other financial institutions.

Thank you and have a Happy Holiday!

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November 23, 2012

From: First National Bank of Hutchinson
To: Online Banking Customers

Subject: Traveling? Debit Card Protection Steps to take before you leave!

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If you use your debit card when you travel, we highly encourage you to contact the bank before your departure. And, now you can do so electronically.

Why do we ask you to contact us? Our debit card monitoring system tracks for unusual patterns of use. Using your debit card when you travel could be perceived as an unusual pattern. To avoid having your card blocked, please always contact the bank before you travel.

You can now notify us of your travel plans by simply completing a secure online form. Once you have logged into Online Banking, look for the form in the Services box of our menu.

We always welcome your call, (620.663.1521 or 800.310.1521) however, this form will provide you a means to notify us 24/7! The form will be processed during normal business hours or the next business day.
 

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October 19, 2012

From: First National Bank of Hutchinson
To: Online Banking and Bill Pay Customers

Subject: Spam Email Alert

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We have received reports over the past several days of spam emails being received that appear to come from our Internet domain (fnbhutch.com). These emails are not actually originating from any First National Bank of Hutchinson employee or computer system.

An email spammer (or group of spammers) is faking our address to make the emails look more legitimate. The design of the Internet email system is such that it is very easy to pretend to be someone else when sending an email.

We are investigating this event, but unfortunately there is little we can do at this time to stop it from happening. If you would like to report these emails to us, please forward the original email to fraudreport@fnbhutch.com.

If you are ever in doubt about the authenticity of an email originating from The First, an archive of all email correspondence is available on our website under About Us -> News and Events -> Email Archive. 

Technical Services Department
First National Bank of Hutchinson

 

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September 24, 2012

From: First National Bank of Hutchinson
To: FNBSK Online Banking and Bill Pay Customers

Subject: Online Banking now available!

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Good News!  The merger of FNBSK Online Banking and Bill Pay with FNBH is now complete.  You may log into your Online Banking anytime at www.fnbhutch.com.

If at any time during the first time log in process you close out of the session and begin again, you will need to call First National Bank of Hutchinson to have a temporary password set for you.

•        FNBSK User Id
•        FNBSK Password
•        Choose a delivery method for the Secure Access Code
•        Enter code in box
•        Read and accept Online Agreement and Disclosure
•        Review your profile
•        Set a new password – you may use the same password you had before as long as it meets the requirements listed on the right side of the screen
•        You are in!
•        Didn't get in?  Call us at 800-310-1521
 

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September 17, 2012

From: First National Bank of Hutchinson and FNBSK
To: FNBSK Online Banking and Bill Pay Customers

Subject:  Merger Limited Access Reminder

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The following information applies only to First National Bank of Southern Kansas customers.

At 5 p.m. Thursday, Sept. 20, 2012, Online Banking will be in a “view only” status and Bill Pay will be unavailable for new transactions until mid-morning, Monday, Sept. 24, 2012. Payment of bills previously scheduled will still occur.

Please set up any new bill payments before Thursday, Sept. 20, 2012.

We anticipate full access to both by mid-morning Monday Sept. 24, 2012.  We will send you an email when the system is ready for you to log on!

Following the merger when you log in for the first time, you will find some exciting additional features:

  • eStatements
  • Mobile Banking and Bill Pay – including iPhone and Android Apps
  • Person to Person Transfer – Transfer money to another FNBH Online User
  • External Transfer Accounts – Connect an account you own at another financial institution for the purpose of transferring money
  • New Security Features – In an effort to keep Online Banking at the highest security levels, FNBH recently added some additional security features that are different than those at FNBSK. We highly recommend you follow these procedures!
  1. Secure Access Code (SAC) – To assure the highest level of security, FNBH allows SACs to only be delivered to a telephone or text number. Therefore, you will no longer be able to access a SAC via your email. This adds a layer of protection so that if your computer were hacked, the hacker would not also have access to getting a SAC. After logging in for the first time, you can update the phone numbers to which an SAC can be sent.  To add additional numbers:
  2. Go to Preferences menu
  3. Choose Security, then Secure Delivery Tab
  4. Choose Add Delivery Contact on the red menu bar 
  5. To delete a contact number, simply click on it 1 time, and click the red x on the red menu bar
  • User ID Parameters:  To best secure your access, FNBH recommends all User IDs consist of a combination of letters and numbers. Using your Social Security Number (SSN) is one of the least secure User IDs to choose. If you have used your SSN in the past, we highly recommend and encourage you to change it. Once you have logged in for the first time: Go to Preferences, Security, Login Id and follow the directions.


Please contact us if you have further questions at 800-310-1521 or any FNBSK location.  We look forward to serving you!

 

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September 11, 2012

From: First National Bank of Hutchinson
To: FNBSK Online Banking and Bill Pay Customers

Subject: Online Banking and Bill Pay - Merger Preparation Information

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The following information applies only to First National Bank of Southern Kansas customers.

This is the first of three emails you will receive between now and September 24. Each contains information you need to know to be prepared for the merger of First National Bank of Southern Kansas (FNBSK) with First National Bank of Hutchinson (FNBH).

On Sept. 6, 2012 we sent you a written letter with details on how the merger will affect your Online Banking and/or Bill Pay. If you did not receive a copy of this letter, please click here to view its contents.

As stated in the letter: At 5 p.m. Thursday, Sept. 20, 2012, Online Banking will be in a “view only” status and Bill Pay will be unavailable for new transactions until mid-morning, Monday, Sept. 24, 2012. Payment of bills previously scheduled will still occur.

We will send you an email to advise when full access is once again available.

When you log on for the first time after the merger, please go to www.fnbhutch.com.

FNBH always posts emails we send to our customers on our website. This is one way for you to confirm that the email you are receiving is authentic. To view our email archive, please click here. Please contact us if you have further questions at 800-310-1521 or any FNBSK location.  We look forward to serving you!
 

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August 14, 2012

From: First National Bank of Hutchinson
To: Online Banking Customers

Subject: FNB Hutchinson Android and Updated iPhone Apps

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Good News! First National Bank of Hutchinson now has an Android app! To download, search for us in the Google Play Market using our full name: First National Bank of Hutchinson.

  • iPhone app updated – iPhone App is ready for an upgrade! Download to enjoy new features!
  • BillPay is now available on both the Android App and the upgraded iPhone App!
  • Don’t have an Android or iPhone device? No worries! You can access mobile banking from your smartphone’s browser by going to fnbhutch.mobi.
  • Already enjoying the new apps? Thanks! We want your feedback! Rate our app and leave comments in the Google Market and iTunes store!


Have questions? Contact our online help desk at 620-694-2334 M-F 8-5pm.

Myrna Baird
eBranch Manager and Officer

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November 29, 2011

From: First National Bank of Hutchinson
To: Business Online Banking Customers

Subject: Making the Most from Security Alerts for Business Online Banking

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This is the 7th in a series of Business Online Banking Security information emails.  When using online banking, you may have noticed there are a few types of alerts users can set up.  There are account transaction alerts, mobile alerts, and security alerts.
In this email, we will touch on security alerts.  As a company administrator or user, The First would like you to consider setting up some additional security alerts to help you monitor the activity in your online banking. 
The types of security alerts available can be found in the Preferences menu, security, click the alerts tab when the screen appears.  Some alerts are check marked and in gray already.  This means they are turned on for all Online Banking users and for security purposes, are not available to delete. Some of our favorites are:
• Alert me when a new user is created
• Alert me when a recipient is added (for those companies using the ACH feature)
• Alert me when my login id is changed

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By default, these alerts are delivering to the email we have on file for you.  Text message and phone number delivery is available too.  We encourage you to add an additional delivery channel of your choice.
If you have questions or would like to discuss more on alerts, please feel free to contact us at 620-663-1521 as ask for a Business Online Banking expert!

Myrna Baird
E-Branch Manager
Officer, Retail Banking

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November 22, 2011

From: First National Bank of Hutchinson
To: Online Banking Customers

Subject: Spam Email Warning

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Lately, many of you may have seen an influx of emails that look like they are from NACHA, Epcor, FDIC, IRS, UPS, or other legitimate companies.  In actuality, many of these types of emails may contain a link or attached file that is infected with a deadly virus that will install on the computer and cause major damage.  Once a virus is installed, it can be very stealth-like so much so that anti-virus software can’t detect it.  First National Bank of Hutchinson recommends deleting these types of email immediately. 
Protecting yourself and your computer programs is critical.  Here are some recommended tips:
• Keep your computer operating system up to date by automatically installing all Windows updates. This will help to ensure the highest level of protection.
• If you suspect your computer has a virus, do not use for online banking or any other sites that require a user id and password. Immediately have a computer professional check out the unit.
• Protect your online passwords. Don’t write them down or share them with anyone.
• Although at this time The First does not require users to change their user id or password, it is a good practice to do so occasionally. especially if you suspect your computer has been compromised.
• Conduct online banking activities on secure computers only. Public computers (computers at internet libraries, copy centers, fast food restaurants, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure.
• Sign off rather than close after each online banking session.

Myrna Baird
E-Branch Manager
Officer, Retail Banking

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October 31, 2011

From: First National Bank of Hutchinson
To: Business Online Banking Customers

Subject: How Money Mules are Recruited by Cybercriminals

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This is the 6th in a series of online security information The First is providing to our Business Online Banking customers.  This article is from Businessweek.com magazine, Aug 2011 cybercrime article.  This scenario is very similar to recent money mule incidents reported in Kansas.  The money mule may live states away, however the cybercriminals are targeting business computers close to home!
Hackers Target the Unemployed as Money Mules
Job seekers desperate for work are vulnerable to being duped into transferring stolen funds overseas
Christine Palmer thought she’d finally had a stroke of luck. After spending months unemployed and living off disability payments, in February she submitted her résumé to CS Office Services, a company that helps businesses find office space. An HR employee called to tell her she got the job, a flexible gig that paid by the assignment and required her to help process transactions. On Mar. 3, after a few weeks of online training, she woke up to find that $98,000 had been deposited in her account at Bank of America (BAC). An e-mail instructed her to withdraw $9,000, wire it to the Ukraine via Western Union (WU), then transfer most of the rest of the funds to a Ukrainian bank account. As a fee, Palmer could keep $1,800 of the total. While she was completing the wire transfer, a man with an Eastern European accent called, identifying himself as a manager and urging her to speed things up. “He sounded very concerned, which made me think I was going to lose my job,” she says.
It wasn’t until a few days later that Palmer realized CS Office Services didn’t really exist, and that the “manager” was most likely part of a Ukrainian cybercrime syndicate. She says she only figured out the truth when Bank of America called on Mar. 7, telling her they’d halted the international transfer because the funds had been stolen. They said Palmer was responsible for paying back the $9,000 she’d already withdrawn and wired overseas.
Criminal syndicates, many of them based in Eastern Europe and Russia, have mastered what may be the world’s most lucrative cybercrime: defrauding online banking networks out of as much as $1 billion a year, according to Don Jackson, a researcher for Dell SecureWorks (DELL), which aids U.S. law enforcement in tracking the gangs. The syndicates use computer viruses to steal online banking passwords—usually from small companies, which can have fat payrolls but less security than major corporations—and then transfer large sums to accounts they control. The catch? Getting the money out of the country is difficult, since banks carefully watch international transfers.
The anemic U.S. economy provides a solution. Overseas criminals have in the last few years taken to hiring out-of-work Americans such as Palmer to serve as money mules, accepting bank transfers from victims’ accounts and then wiring the cash to the perpetrators. That’s a felony, so the foreign gangs use ruses to convince the mules that they’re working for real businesses. The most elaborate include splashy websites for dummy corporations, fake job interviews, and phantom managers—though to some extent the scheme depends on desperate job seekers willing to ignore warning signs. “You can’t blame these people, really,” says Avivah Litan, a vice-president at Gartner Research, which consults with banks on fraud. “If you’re desperate and aren’t paying your bills and this thing comes along—hey, it’s a job.”
The mules rarely face prosecution, so long as law enforcement believes they were duped, and the criminals themselves are generally beyond the reach of U.S. authorities. “It’s the modern version of Bonnie and Clyde shooting across the border and taunting the police,” says Chris Swecker, a former FBI assistant director who advises companies on cybersecurity issues.
Some mules concede that, in hindsight, they probably should have known better. In late 2009, Mary Long found a $60,000-a-year job as a logistics specialist for Advanta Transportation Network, a global mining services company based in Denmark. A representative occasionally asked her to complete projects, like working with customers who were trying to get equipment through customs, but then delayed or canceled the assignment. The representative blamed such foul-ups on the accounting department. “Whenever I’d get skeptical about something, they’d fix it, come up with some explanation,” says Long. Advanta eventually told her it would transfer money to her account allowing her to buy Apple products for shipment overseas. Only after the transfer failed to go through did Long realize the company was a fraud: “I was fooled by my desperation for work.”
The bottom line: Overseas criminals use elaborate ruses, including phony websites, to trick job-seekers into helping transfer stolen funds.
The First encourages you to take measures to keep user credential safe. Below are pointers that we have suggested in previous briefs. If you haven’t reviewed and taken action previously…please read on.
How can user credentials be compromised and what can be done to prevent this? The most common way credentials are compromised is key stroke logger viruses that infect users’ computers. Many times, the viruses are picked up after the user opens a booby-trapped email attachment containing password-stealing malware, but it can also occur from opening “Special Offers” from online shopping sites or other websites that pop up on the screen. Once a computer is infected, the hacker has access to all of the users’ computer activity, including login names and passwords for all programs used, not just online banking. Some things for you to do:

First National Bank of Hutchinson highly recommends your Business Online Banking procedures include:
• Require dual approvals on ACH transactions
• Require a Secure Access Code for all Logins sessions rather than enrolling a browser (for information to reset an enrolled browser, contact the Online Help Desk at 620-694-2334)
• Use a dedicated computer for your Business Online Banking Transactions.
• Keep your computer operating system up to date by automatically installing all Windows updates. This will help to ensure the highest level of protection.
• If you suspect your computer has a virus, do not use for online banking or any other sites that require a user id and password. Immediately have a computer professional check out the unit.
• Protect your online passwords. Don’t write them down or share them with anyone.
• Although at this time The First does not require users to change their user id or password, it is a good practice to do so occasionally. Especially if you suspect your computer has been compromised.
• Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure
• Sign off rather than close after each online banking session.

Myrna Baird
eBranch Manager & Officer

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October 21, 2011

From: First National Bank of Hutchinson
To: Business Online Banking Customers

Subject: 5th in a Series of Online Security Information

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This is the 5th in a series of online security information The First is providing to our Business Online Banking customers.  This article is from a September 2011 Infosecurity Magazine.


FBI probes over 400 cases of corporate bank account cyberjacking

16 September 2011

The FBI is currently investigating over 400 reported cases of corporate banking account takeovers in which cybercriminals have initiated unauthorized automated clearing house (ACH) and wire transfers from US-based organizations, an FBI official told a House panel this week.

Through this method, cybercriminals have attempted to steal over $255 million and have actually stolen around $85 million, Gordon Snow, assistant director of the FBI’s cyber division, told a House subcommittee on financial institutions and consumer credit.

Snow explained that these cyberattacks are usually carried out through targeted phishing emails that contain either malware or a link to a malware-laden website. The phish targets a person within the company who can initiate fund transfers on behalf of the business or institution.

“Once the recipient opens the attachment or navigates to the website, malware is installed on the user’s computer, which often includes a keylogging program that harvests the user’s online banking credentials. The criminal then either creates another account or directly initiates a funds transfer masquerading as the legitimate user. The stolen funds are often then transferred overseas”, Snow explained.

The targets of these phishing attacks are small and medium-sized businesses, local governments, school districts, and healthcare providers, he noted.

Snow cited the example of a New York school district that had $3 million transferred out of its bank account as the result of a 2009 phishing attack. The bank was able to recover some of the stolen funds, but $500,000 had already been withdrawn and was unrecoverable.

In March 2010, an Illinois town was the victim of a cyberattack resulting in unauthorized ACH transfers totaling $100,000, Snow related. When an authorized individual logged into the town’s bank account, she was redirected to a site alerting her that the bank’s website was experiencing technical difficulties. During this redirection, the cybercriminal used the victim’s authorized credentials to initiate transactions. The town was able to recover only $30,000, he noted.

The First encourages you to take measures to keep user credential safe. Below are pointers that we have suggested in previous briefs. If you haven’t reviewed and taken action previously…please read on.

How can user credentials be compromised and what can be done to prevent this? The most common way credentials are compromised is key stroke logger viruses that infect users’ computers. Many times, the viruses are picked up after the user opens a booby-trapped email attachment containing password-stealing malware, but it can also occur from opening “Special Offers” from online shopping sites or other websites that pop up on the screen. Once a computer is infected, the hacker has access to all of the users’ computer activity, including login names and passwords for all programs used, not just online banking. Some things for you to do:

First National Bank of Hutchinson highly recommends your Business Online Banking procedures include:

·  Require dual approvals on ACH transactions

·  Require a Secure Access Code for all Logins sessions rather than enrolling a browser (for information to reset an enrolled browser, contact the Online Help Desk at 620-694-2334)

·  Use a dedicated computer for your Business Online Banking Transactions.

·  Keep your computer operating system up to date by automatically installing all Windows updates. This will help to ensure the highest level of protection.

·  If you suspect your computer has a virus, do not use for online banking or any other sites that require a user id and password. Immediately have a computer professional check out the unit.

·  Protect your online passwords. Don’t write them down or share them with anyone.

·  Although at this time The First does not require users to change their user id or password, it is a good practice to do so occasionally. Especially if you suspect your computer has been compromised.

·  Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure

·  Sign off rather than close after each online banking session.

 

Myrna Baird

eBranch Manager & Officer

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October 4, 2011

From: First National Bank of Hutchinson
To: Business Online Banking Users

Subject: Announcing Risk and Fraud Analytics

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The First is pleased to inform our business online banking customers about a newly installed suspect transaction fraud detection and monitoring system that operates behind the scenes.

· What is it? It is called Risk and Fraud Analytics.

· What does it do? It learns and monitors all online activity on our system to look for unusual patterns of activity. It began monitoring all activity in May 2011.

· What activity is being learned and monitored? The system learns about transaction activity patterns and trends of our business online customers and monitors those patterns and trends to look for activity that is outside the norm for each business. This system is similar to monitoring that you may have experienced with credit card companies. Some of the characteristics monitored include: Users’ login, IP Address, time of day for log ins, ACH payment activity, payroll and wire transfer batches, time between draft and approval of these batches, dollar amounts, Federal Reserve Districts for those ACH payments and more.

· Why is this “learning the behavior” important? The Risk and Fraud Analytics program analyzes every ACH payroll, payment file and Wire Transfer file that is being sent via Business Online Banking.  The system runs each of these types of batches through a comparison with the historical data that has previously been processed by each customer. If anything in the file seems suspicious, the system will automatically put the batch on “hold” and won’t allow it to process.  The Business Online Banking user will be presented immediately with an error message informing them the batch is on hold until further review.

· What happens to “hold” batches? A First National Bank of Hutchinson employee is alerted when a batch is on hold and will call the business customer to confirm the batch is legitimate. Once The First is confident the batch is legitimate, it will then be moved from a hold status and will be processed normally.

· What if the batch really is fraud? If this is determined to be the case, a First National Bank of Hutchinson employee will immediately disable all online banking transactions; will put the batch in a “fraud” status; and will immediately begin to work with the customer to determine how the batch originated. Each circumstance is unique however industry trends indicate that most instances of this type of fraud is due to the credentials of the user have been compromised.

· How can user credentials be compromised and what can be done to prevent this?  The most common way credentials are compromised is key stroke logger viruses that infect users’ computers. Many times, the viruses are picked up after the user opens a booby-trapped email attachment containing password-stealing malware, but it can also occur from opening “Special Offers” from online shopping sites or other websites that pop up on the screen. Once a computer is infected, the hacker has access to all of the users’ computer activity, including login names and passwords for all programs used, not just online banking. Some things for you to do:

o   First National Bank of Hutchinson highly recommends your Business Online Banking procedures include:

§  Require dual approvals on ACH transactions

§  Require a Secure Access Code for all Logins sessions rather than enrolling a browser (for information to reset an enrolled browser, contact the Online Help Desk at 620-694-2334)

§  Use a dedicated computer for your Business Online Banking Transactions

o   Keep your computer operating system up to date by automatically installing all Windows updates. This will help to ensure the highest level of protection.

o   If you suspect your computer has a virus, do not use for online banking or any other sites that require a user id and password.  Immediately have a computer professional check out the unit.

o   Protect your online passwords. Don’t write them down or share them with anyone.

o   Although at this time The First does not require users to change their user id or password, it is a good practice to do so occasionally.  Especially if you suspect your computer has been compromised.

o   Conduct online banking activities on secure computers only. Public computers (computers at internet cafes, copy centers, etc.) should be used with caution, due to shared use and possible tampering. Online banking activities and viewing or downloading documents (statements, etc.) should only be conducted on a computer you know to be safe and secure

o   Sign off rather than close after each online banking session.

This article is the fourth in a series provided by First National Bank of Hutchinson to provide our business customers the latest information about the secure use of online banking.

 

Myrna Baird

E-Branch Manager

Officer, Retail Banking

 

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September 22, 2011

From: First National Bank of Hutchinson
To: Personal Online Banking Users

Subject: Authorization Code for External Transfers

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For online banking customers who use the External Transfer feature, The First is adding an additional layer of security for your protection.

Beginning Monday September 26, 2011, when you set up a Funds Transfer to or from an external account and click the approve button, a new screen will appear prompting you for an authorization code.  You will be prompted to choose a delivery method for the code.  Your choices will be either text message or phone call to numbers we have on file for your profile.

The codes are 4 digits, 1 time use only and expire in 30 minutes.  Each time you approve a funds transfer to or from your external accounts, you will be prompted for a new code.

Keeping your online transactions safe is a top priority for The First.  A few things you can do to keep your online sessions safe are to keep your computer free of viruses, do not share your login credentials, and “sign off” when you are finished in online banking.

If you have questions or need assistance, please contact our online help desk M-F 8:00 am to 5:00 pm at 620-663-1521

Thank you,
Myrna Baird
Officer & eBranch Manager
 

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September 19, 2011

From: First National Bank of Hutchinson
To: Business Online Banking Users

Subject:  Business Online Banking Extra Security

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Coming Monday September, 19th an additional authorization code for approving ACH batches, wire transfers and external transfers will be required. The code is only needed at the time the actual transaction is being approved. A new screen will appear prompting the user to choose a delivery method for the code. The delivery method will be either text message or phone call. Codes are 1 time use only and expire in 30 minutes.


If you have questions or need assistance, please contact one of the following Business Online Banking Experts.

Myrna Baird 620-694-2228
Sheri Kienzle – 620-694-2334
Carol Berger -620-694-2270
Marcia Stines -620-694-2246
Lisa Shuff- 620-694-2314
Cheri Heim 620-465-2804
Chelsea Barker 620-560-6137

Thank you,
Myrna Baird
Officer & eBranch Manager

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August 9, 2011

From:      First National Bank of Hutchinson
To:          Personal Online Banking Users

Subject:  Additional Security for Personal Online Banking

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Why more security?
One of the priorities of The First is to make sure your Online Banking experience is highly secure. The best way to be secure is to have “layers” of security in Online Banking.

The User ID and Password that you currently use is the first layer.

The second layer (which will be available for personal Online banking users the week of August 22 or later) is to have a Secure Access Code (SAC) delivered to a device that is on file with The First (an email address; a text message; or phone call.)
• On August 22 or later, when you sign in to Online Banking and have entered your User ID and Password, a screen will prompt you to request delivery of a “one-time four-digit code”. (Note: this method is similar to the steps you went through when you first used our new Online Banking.)
• Choose the way you would like the code delivered, click submit, and wait for the code (it will arrive in a few seconds).
• Enter the code on the computer screen. The code is valid for 30 minutes.
• Activate your computer browser if you are NOT at a public computer.
• If you use more than one browser, you must enroll each one (i.e. Firefox, Internet Explorer).
• If the browser’s cookies get automatically cleared and your computer does not have Adobe Flash software; or you choose not to enroll the computer, you will be prompted for a SAC every time you access Online Banking.
If you have questions, please feel free to contact our Online Help Desk at 620-663-1521, Monday-Friday, 8 a.m. to 5 p.m.

 

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May 26, 2011

From:      First National Bank of Hutchinson
To:          Business Online Banking Users

Subject:  Additional security for Business Online Banking

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On Tuesday, June 7, 2011 First National Bank of Hutchinson will add an additional security layer, Multi Factor Authentication (MFA), to your Business Online Banking. We recommend you save and refer to this email when logging in after June 7.

MFA requires each Business Online Banking User to enroll the browser on the computer they use to access Business Online Banking.  Here are the steps each User will take:
      • Enter your User ID (no change here)
      • Enter your Password (no change here)
      • You will be prompted to have a Secure Access Code delivered to you as   either a text message or phone call. Choose your preferred method. Be certain you are able to  access the text message or phone call. (i.e. Don’t choose a text to your cell phone if you left it at home.)
      • Once you receive and enter the four-digit code, you will be prompted to enroll your browser.  We recommend enrolling the browser only if you are NOT at a public computer.
Additional information:
      • If you access your Business Online Banking via different computers or from different browsers on the same computer (i.e. Firefox, Internet Explorer, etc.) you will need to follow the steps above for each browser and/or computer. For example, if you use both an office computer and a laptop to access Business Online Banking, they both will need to be enrolled.
      • When enrolling your browser/computer, the system will install an object in Adobe Flash (if this software is installed on your computer).  This acts like a back up enrollment for your browser.  If or when cookies are deleted from your computer, Adobe Flash software (if it is installed on your computer) will allow your browser to remain enrolled.
      • If you do not have Adobe Flash software, and cookies are deleted from your computer, you will have to access a Secure Access Code each time you log on.

If you have questions, please feel free to contact one of our Business Online Banking Specialists at 620-663-1521, Monday-Friday, 8 a.m. to 5 p.m.

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