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The First will never ask for personal information via email. Prior to sending updates via email, we post the information here.

October 24, 2018

To: Electronic Banking Users
Subject: Electronic Banking Upgrades November 7

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On November 7, we will have an update to our suite of Electronic Banking Services.  The upgrade will result in all aspects of Electronic Banking (including Online Banking, Voice Banking, Mobile Banking, SnapShot Deposit, and BillPay) to be out of operation all morning on Wednesday, November 7. We anticipate you will be able to access again around 1 p.m. or after.

Improvements available immediately after the upgrade comes back online

  • An updated design that continues to be optimized for your desktop computer, phone and tablet.
  • BillPay users – The upgrade will allow you to access more features on your mobile device.Your desktop computer version will have a more streamlined functionality.
  • SnapShot Deposit users will see an on screen proper endorsement tip on the back camera view.
     

Mobile app users will be prompted to update to the latest mobile banking app a few days before the system outage to prepare for the updated features.

For all of the details, please visit our website at fnbhutch.bank, About Us and News and Events section.

We apologize for any inconvenience this may cause you and appreciate your understanding.  If you have questions, please contact us 620.663.1521.

Thank you for banking with The First.


Myrna Baird
Vice President & Manager, Electronic Banking Products
fnbhutch.bank | 620.663.1521

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October 22, 2018

TO:  Electronic Banking Business Customers Using ACH and Wire Features
Subject: System Upgrades November 7

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All of our Electronic Banking system will be unavailable the morning of November 7. We anticipate we will be operational again at approximately 1 p.m. the same day.

Although we do not anticipate any issues for the processing of ACH Files, Wire Transfers and External Transfers that afternoon, as with all system upgrades there could be some unforeseen events that could result in these items not processing successfully. 

To be on the safe side, we encourage you to consider not processing ACH files, Wire Transfers or External Transfers on November 7.  Please choose Tuesday November 6 or Thursday November 8 instead.

When the system comes back up November 7, your log in credentials will remain the same.  The  Electronic Banking on your desktop will navigate the same and the account tile layout will have a new look.  

Thank you for your understanding and we apologize if this short outage inconveniences you.  If you have additional questions, please do not hesitate to contact us at 620.663.1521.

Dylan Miller
ACH Coordinator

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May 3, 2018

Holiday Processing Times and ACH Industry Tips

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As part of the ongoing support given to ACH Business customers, The First periodically provides information about security, ACH Rule changes, and an update on holiday processing times. For a newsletter containing helpful tips and information, including a recap of 2018 ACH rule changes, please click here.

Contacting ACH Support

Contacting ACH Support at The First is easy! Though you are always welcome to contact me directly, if I am unavailable, you may speak with any member of our Customer Support team by phone at 620.663.1521. You will get an immediate response and they can help you with temporary limit raises, risk and fraud overrides, and user login issues. They are friendly, knowledgeable, and always available. Also, if needed, they can forward your call to another member of the ACH team or to my voicemail.

Processing Days for 2018

Below is a list of remaining dates in 2018 that ACH files will not be processed:

Monday, May 28 – Memorial Day
Wednesday, July 4 – Independence Day
Monday, September 3 – Labor Day
Monday, October 8 – Columbus Day
Monday, November 12 – Observance of Veterans Day (Sunday, November 11)
Thursday, November 22 – Thanksgiving Day
Monday, December 24 – Christmas Eve – Processing deadline will be 12:00 noon
Tuesday, December 25 – Christmas Day

No ACH files are processed on Saturdays or Sundays.  

ACH Processing Times

We want to remind you that processing time cut-off is at 4:30 p.m. for ACH files and 3:00 p.m. for wire transfers on normal business days. Processing times are automated and cannot be manually altered. Any files submitted after the cut-off will be processed on the next business day.

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© First National Bank of Hutchinson   |  One N. Main Street, Hutchinson, KS 67501  |  620.663.1521  |  800.310.1521

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