Holiday Processing Times and ACH Industry Tips
As part of the ongoing support given to ACH Business customers, The First periodically provides information about security, ACH Rule changes, and an update on holiday processing times. For a newsletter containing helpful tips and information, including a recap of 2018 ACH rule changes, please click here.
Contacting ACH Support
Contacting ACH Support at The First is easy! Though you are always welcome to contact me directly, if I am unavailable, you may speak with any member of our Customer Support team by phone at 620.663.1521. You will get an immediate response and they can help you with temporary limit raises, risk and fraud overrides, and user login issues. They are friendly, knowledgeable, and always available. Also, if needed, they can forward your call to another member of the ACH team or to my voicemail.
Processing Days for 2018
Below is a list of remaining dates in 2018 that ACH files will not be processed:
Monday, May 28 – Memorial Day
Wednesday, July 4 – Independence Day
Monday, September 3 – Labor Day
Monday, October 8 – Columbus Day
Monday, November 12 – Observance of Veterans Day (Sunday, November 11)
Thursday, November 22 – Thanksgiving Day
Monday, December 24 – Christmas Eve – Processing deadline will be 12:00 noon
Tuesday, December 25 – Christmas Day
No ACH files are processed on Saturdays or Sundays.
ACH Processing Times
We want to remind you that processing time cut-off is at 4:30 p.m. for ACH files and 3:00 p.m. for wire transfers on normal business days. Processing times are automated and cannot be manually altered. Any files submitted after the cut-off will be processed on the next business day.