Updated Fraud Protection Summer 2016
In 2012, First National Bank of Hutchinson implemented a fraud scoring system called Falcon Fraud Manager (FFM), for all signature-based Debit Card transactions. The system monitors all debit card signature transactions each day for potential fraud. An additional method of contacting our customers when fraud is suspected was implemented in 2016 to enable contacting customers via text messages.
How does it work?
Each time a signature-based transaction is made with your debit card, FFM analyzes it and assigns a score on a risk-based scale; the higher the score, the greater the likelihood of fraud. If the analysis indicates a high risk, FFM will attempt to contact you to determine whether the transaction is legitimate. If FFM cannot make contact, and depending on the severity of the score, a temporary block may be put on your account to prevent fraudulent transactions. Signature-based transactions are monitored 24-hours a day, seven days a week. Prior to the 2016 upgrade, contact was made via a phone call. Following the upgrade, FFM will attempt to text customers when suspected fraud occurs. This should mean FFM is able to contact our customers much faster to verify whether a transaction is valid or fraudulent. The text messages are free.
What do you need to do to take advantage of this program?
If you are unsure whether The First has your mobile number, please contact us immediately so that we might add this to your records.
Why do you need to know about this program?
Should FFM detect a suspicious transaction and need to contact you, it will be either via a text message or an automatic voice dialer on behalf of First National Bank of Hutchinson. The text or call will be an attempt to verify the validity of the transaction. When calling, the automatic FFM system will verify they are talking to the cardholder by asking for date of birth or ZIP code. Note: FFM will never ask for any numbers off of your Debit Card. If the transaction is confirmed to be fraud, you will be transferred to a live representative for further action.
Calls will be placed: 8:00 a.m. to 9:00 p.m.
Text messages will be sent: 7:00 a.m. to 10:00 p.m.
Text messages will appear similar to the following but with the last four digits of the account number and the suspicious amount and vendor.
FreeMsg: First National Bank Fraud Dept: 8003694887: Suspicious txn on acct xxxx: $xxx.xx
ABC CO. If authorized reply YES, otherwise reply NO. To Opt Out reply STOP.
Note: If you reply YES, you are indicating that this is a valid purchase transaction on your Debit Card and you are authorizing it to process. If you reply NO, you are stopping the transaction from processing. If you reply STOP you will no longer receive text notifications. However, FFM will continue to contact you by phone call.
Are there other upgrades coming to the notification system?
Yes! In the coming months FFM will also be adding notification by email to those customers for whom we have an email address. Please notify us anytime any of your contact information changes, including address, all phone numbers, and email addresses.
Will this affect me when I go on vacation or travel abroad?
Yes! Usually when you travel, it is not a part of your “normal” purchasing behavior. We strongly recommend that before leaving, you contact us to notify us of your travel plans. You may call us during banking hours or login to Electronic Banking and complete the Debit Card Travel Form. We also consider it a best practice to take a second source of payment with you (cash, credit card, and/or prepaid debit cards). Failure to notify us of your travel plans could result in your card being temporarily blocked or suspended if suspicious activity is detected.
What can I do to help?
Contact us to make sure that we have current phone numbers, including a mobile phone number for you! We encourage you to review your account activity as often as possible. For real time review, we recommend using Online Banking and/or Mobile Banking. You can also access your account information by contacting us at any of our locations during banking hours or via our 24-hour telephone service, First Contact 620.694.2336. Report any suspicious or unauthorized transactions immediately. The sooner you report, the quicker we can act to identify and prevent further activity.
Please contact any of our locations or call our general number 620.663.1521 or 800.310.1521, during banking hours, Monday-Friday, 8 a.m. to 5 p.m.